Frequently Asked Questions

Legal Name: Tegan Elza Banks

Preferred Name: Elza

Credentials: Diploma of Counselling - Bachelor of Counselling - Double Masters of Counselling & Psychotherapy

Registered with ACA as a Level 2 Member: #24649 

Insured by Focus Insurance Brokers Pty Ltd AFSL: 426797   |  ABN: 19 159 596 246 

All volunteers and students are registered with either their own memberships, or by their individual educational institutions. You can check each practitioners registration on the About page.

Whether someone is attending the grief support group or private sessions they are required to be 18+ years of age.

Disenfranchised Grief, Anticipatory Grief, Death-Related Grief, Complicated Grief, Collective Grief, Cumulative Grief, Ambiguous Grief, Traumatic Grief, Inhibited Grief, Prolonged Grief Disorder, and Abbreviated Grief.

Disenfranchised Grief, Anticipatory Grief, Death-Related Grief, Complicated Grief, Collective Grief, Cumulative Grief, Ambiguous Grief, Traumatic Grief, Inhibited Grief, Prolonged Grief Disorder, and Abbreviated Grief.

Integrative Theraputic Approach that incorporates Cognitive Behavioural Therapy (CBT), Dialectical Behaviour Therapy (DBT), Motivational Interviewing (MI), Solution-Focused Therapy (SFT), Acceptance and Commitment Therapy (ACT), Trauma-Informed Therapy, Narrative Therapy, Positive Psychology, and Integrative and Holistic Approaches. 

Age 18+. Located outside US/Canada. A completed "Client Liability Waiver & Agreement (pdf)" located here.

1. People need to book the specific Thursdays they want (click here). 
2. Our team will then respond with a blank copy of the "Client Liability Waiver & Agreement (pdf)" for people to complete and send back before their first session. All clients are required to do this initially. It only needs to be completed once. 
3. Our team will send a Zoom link and passcode to the nominated email address.

Don't forget to log into Zoom and adjust your name before joining the group if you need to keep anonymous for safety reasons (survivors of abuse etc).

Private Session: Whatever the client prefers. Some individuals require microphones and no cameras on, others need to remain completely anonymous for safety reasons. Alternatively, other individuals prefer text format only. We aim to provide quality services to suit a variety of modality requirements and preferences.

Grief Group: While we do request cameras are kept on when possible as it is a group session we understand. If someone is concerned for their safety - then we welcome them to remain unidentified when attending the group, including changing name and camera off. 

We understand that sometimes people need a minute, or are multi-tasking. 

Microphones are encouraged to be kept off until an individual is ready to share. 

We only ask that clients attend the sessions they book as places are limited with the Thursday Grief Support Group. People can reschedule at any time.

Only mutual respect. For a full scope review the “Grief Group Guidelines”, “Code of Conduct” and “Privacy Policy” documents here: https://forgeclarity.com.au/documents 

Only the director of Forge Clarity see's clients personal information as needed.